E-Commerce Fulfillment Assistant

Want to work with Australia's favorite homewares and lifestyle brand?

About the company

Pullen & Co is an Australian online homewares retailer founded with a mission to help Aussies make space for the life they truly want to live. What started as a humble brain seedling has quickly sprouted into the best home storage ideas and most affordable home organisation products online today.

Since launching in June 2021, Pullen and Co has already built a social following in the tens of thousands, signed more than ten thousand loyal email subscribers and seen products trending on Instagram and TikTok.

Pullen & Co has also caught the eye of national media for its stylish and sustainable products, gaining coverage in Channel Nine’s Today, Nine Honey, Country Style, ELE Home and Peppermint Magazine.

As a truly authentic brand with a real family behind its founding, top-quality products on their own just aren’t enough for Pullen & Co. We whole-heartedly believe in a superb level of service too, which means we commit ourselves daily to helping Aussies cultivate calm in their homes.


The Opportunity

We are seeking a proactive eCommerce Fulfilment Assistant to join our tight-knit team. The role is a great mix of order fulfillment, customer service, administration and other aspects of online retail, in a relaxing and family-friendly work environment.


Roles, Responsibilities and Expectations:

  • Processing and Fulfillment of online orders (including assistance on order creation, customer service, etc.)
  • Liaising & booking deliveries with courier booking agents
  • Pick and Pack (assisting our warehouse manager if needed
  • Organising freight consignments
  • Customer Service Assistance
  • Processing wholesales, refunds, returns, and exchanges
  • Entering stock into our POS/inventory system (Monitoring of stock
  • Assist with stocktaking
  • General maintenance of inventory
  • Unpacking & putting stock away
  • Administration (Creating relationship with both our suppliers and customers managing our accounts, and other office admin tasks)


This could be you:

Some knowledge of e-commerce platforms (Woocommerce and/or Shopify) would be essential. Amazon Seller Central experience is highly regarded. The candidate must have a strong data entry skills & computer knowledge with google sheets, microsoft office Outlook and Monday.com

Attention to detail and a high standard of quality is required, as is a willingness to learn new systems.

Some knowledge and interest in crafts including tedious decals/label making using Cricut, Silhouette, or other plotter cutting machines are beneficial.

This is an evolving role so initially will be 15-20 hours per week, with the potential to increase and be a fulltime role.

This is an excellent opportunity for anyone looking for a change and the chance to work with a family owned and local business, with continuous growth on North West Sydney (The Hills Shire). Professional Development opportunities available as our business expands and diversifies.

This role is only open to those who hold a current working visa or permanent residents of Australia. Must hold an Australian drivers licence and can drive to work.

Please apply now with your CV and cover letter telling us how this role might be suited to you.

Only shortlisted applicants will be contacted to proceed to the interview stage.

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